Shipping Policy

Why Shop with proformanceusa.com?
Because you get fast, free, and worry-free shipping — every time.

Where Do We Ship?

We deliver to most major countries and regions, including:
Hong Kong SAR, Japan, Russia, South Korea, Canada, Austria, Belgium, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, United States.

How Fast Will You Get Your Order?

• Order Processing: Orders are processed within 2–5 business days after payment confirmation. (Orders placed on weekends/holidays may take a bit longer.)

Total Delivery Time = Processing Time + Shipping Time (Depending on your location)

100% Free Shipping — No Surprises at Checkout!

No matter your order amount, you always enjoy free shipping. No hidden fees, no extra charges.

Real-Time Tracking

• You'll receive a tracking number by email as soon as your order ships.
• Tracking info updates within 48–72 hours.
• Can't track your package? Contact us — we'll resolve it within 48 hours.

Delivery Guarantee & After-Sales Support

• Lost or Delayed Package? If your order is lost in transit, we'll send a replacement or issue a full refund — your choice.
• Delivery Delays: International shipping may be affected by factors like weather or holidays. If your order is delayed, just email us and we'll check with the carrier right away.

Order Changes & Cancellations

• Address Changes: For security, we can only ship to the address provided at checkout. Please double-check your info before placing your order.
• Order Cancellations: You can cancel your order within 24 hours if it hasn't shipped yet. Contact us as soon as possible.

About Taxes & Customs

In rare cases, your order may be subject to local customs fees or taxes. These are charged by your government, not by proformanceusa.com.
For details, please check with your local customs office.

Still Have Questions?

Our support team is here to help!
Email us at support@ototool.com — we respond fast and are happy to assist you with any shipping or order questions.

Call us at (330) 417-7021

Shop with confidence at proformanceusa.com — Fast, Free, and Worry-Free Delivery!